FAQ

Once your order is shipped, you will receive a tracking number via email. Use this to track the status of your delivery.

Unfortunately, orders are processed quickly, but you can contact our support team at hello@ohmycart.us to explore any available options.

As of the moment, we only ship within USA.

Absolutely! Sign up for our newsletter to receive restock notifications and stay in the loop for the latest arrivals. Never miss out on your favorite mommy and kids fashion pieces again!

Yes, we offer gift cards! They make for the perfect present for any fashion enthusiast.

We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. As for non-clothing items, they should be unused with original tags. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. Please send us an email at hello@ohmycart.us if you want to return your items.

To obtain a shipping label for your return, please contact our customer support team at hello@ohmycart.us. They will assist you in generating the shipping label and guide you through the return process.

If you receive a defective item, we sincerely apologize for any inconvenience. Please contact our customer support team at hello@ohmycart.us with your order number and details of the defect. We will swiftly assist you in arranging a return.

We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options.

Shipping costs and delivery times vary depending on your location and the shipping method chosen during checkout. Please refer to our Shipping Information page for detailed rates and estimated delivery times. If you have specific questions, feel free to contact us for personalized assistance.