Oh My Cart will accept returns of unworn clothing and accessories items with original tags and clear garment packaging with SKU label. As for fragrances, the seal should be untouched and the fragrance was never used. We do not accept exchanges of any kind.
Return requests must be initiated within 7 days (the first day of the return window starts the day tracking shows delivered status) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. If it is a split package order, it will start from the time of the final package delivery date and time.
Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
Shipping and handling charges are non-refundable. Also, return shipping is the customer's responsibility unless it was a shipping error or a damaged item.
Please allow Oh My Cart 5 - 7 business days from the day we receive the returned package to process. We will email you after return has been processed to confirm what has been done.
To initiate a return that's within our 7-day policy return window, please send an email to hello@ohmycart.us and provide us with the following information for smooth return process:
Please include the quantity if there's more than one.
(i.e. wrong size, wrong item sent, etc.)
Some return reasons will require a photo submission, please submit clear photos showing the issue.
Once submitted, you will get a Return Authorization (RA) number and return instructions along with an email confirmation. All return orders must include RA number for processing purposes.
If there was a refund processed, it will be back to your original form of payment.
You can always contact us for any return question at hello@ohmycart.us
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